My Cart

Close

Our Athabasca Shop is open! Please check our hours for when you can stop by!

We have updated our Return Policy and we will now be offering free shipping on orders over $100.

Elle's Boutique: Return Policy

At Elle's Boutique, our customers' satisfaction is our number one priority. If you are not 100% satisfied with your purchase, we will do everything that we can to ensure it. 

To proceed with a return, please use the following link or click on our banner: Elle's Returns

** Please do not use our app to process a return or you may encounter an error - try to use the Internet browser on your phone or a computer! **

Return and Exchange Link


Regarding Items Bought In-Store

If you would like to return an item that was bought in-store for a full refund, please stop by the shop during our hours for your return to be processed. The returned item must be accompanied by the original purchase receipt.

Items must be unwashed, unworn and have their original tags attached. Footwear must be returned unworn and in the original box. The box must remain in perfect condition.

We reserve the right to refuse your return based on the condition of the merchandise.

Return for Full Refund

Regularly priced merchandise can be returned for a full refund within 60 days of receiving it. All merchandise must be returned with tags attached and items must be unworn, unwashed, and free from any stains or odours. Footwear must be shipped back in the original shoe box with the lid, inside of a package. Once we have verified the condition of the return, we will process the refund to your method of payment. Full refunds will be subjected to a $10 restocking fee

In the case that merchandise is returned in poor condition and without the tags, we reserve the right to refuse future returns. 

Exchanges

If you've found that your item isn't quite the perfect size, you can exchange for a different size within 60 days of arrival. If we are unable to make the exchange, you will have the option of returning for a full refund (within 60 days of arrival) or a store credit (past 60 days).

All merchandise must be returned with tags attached and items must be unworn, unwashed, and free from any stains or odours. Footwear must be shipped back in the original shoe box with the lid, inside of a package. All exchanges must be returned within 14 days of requesting the exchange. 

If you would like to make an exchange on a previously exchange order, please email us at heygirl@ellesclosetboutique.ca. Second exchanges will be subjected to a $10 flat rate shipping fee and customers are responsible for shipping the item back to us.

Store Credit

Regularly priced merchandise can still be returned for a store credit. All merchandise must be returned with tags attached and items must be unworn, unwashed, and free from any stains or odors. 

Once your return has been processed, you will receive an email containing a gift card with a code that can be used toward a future purchase. This gift card will be equal to the amount of the returned item, including sales tax. These gift cards can be used online or in-store, and never expire. They cannot be refilled.

Shop Now

We offer a "Shop Now" feature that encourages you to immediately use your store credit toward a new purchase! You will also receive a bonus credit of $10, which must be used immediately and cannot be saved until a later date. Our Sezzle program is not available through this feature, you must use a credit card as your method of payment. 

This feature is essentially an exchange for a new item. The new item which you've ordered through this feature will not be sent out until we receive the original item back. 

All merchandise must be returned with tags attached and items must be unworn, unwashed, and free from any stains or odours. Footwear must be shipped back in the original shoe box with the lid, inside of a package. All "Shop Now" exchanges must be returned within 14 days of requesting the exchange. 

Shop Now

Our return labels will expire after 28 days. If your label expires, you will be responsible for shipping the item back to us at your own cost. We do recommend dropping your label off at your nearest post office as soon as possible.

Defective Item

In the unusual event you receive an incorrect shipment or defective item, please contact heygirl@ellesclosetboutique.ca within 7 days of receiving the item. Please provide photos of the defects. Defects must be reported before items are worn and washed, merchandise that has been worn or washed will not be accepted. 

If you do not contact us about the defect within the 7 days, we will, unfortunately, be unable to help you. Please make sure to inspect your items and contact us within this timeline.

Merchandise Ineligible for Return

All merchandise purchased as a sale item, including items purchased during a sale event that are marked down 35% and over, are final sale and cannot be returned for exchange or store credit. 

Ineligible merchandise include: worn items, face masks, earrings, swimsuits, undergarments (including bodysuits) and cosmetics due to hygienic concerns. Gift cards are final sale.

-

If you have any further questions, please email us at heygirl@ellesclosetboutique.ca